Explore Pega's Constellation architecture and learn about building Views, debugging applications, and working directly with the DX API.

Note: This...

Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...

Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.

As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.   

Learn how Pega applications...

Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...