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Business Architect

Pega Customer Decision Hub Foundation

Pega Process AI Essentials

Pega Robotic Process Automation Overview

  • Mission

    Pega Robotic Process Automation Overview

    1 Module

    1h 15 mins

    Visible to: All users
  • Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for this technology and differentiate between attended and unattended...

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Défis

    1h 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Evaluating application data with Insights for Business Architects

    Monitoring your contact center with Insights

    • Module

      Monitoring your contact center with Insights

      2 Rubriques

      15 mins

      Visible to: All users
    • Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

    Next best action and customer interactions

    Pega Robotic Process Automation

    • Module

      Pega Robotic Process Automation

      8 Rubriques

      1h 5 mins

      Visible to: All users
    • Gain an overview of Pega Robotic Process Automation. Identify ideal use cases for the technology and differentiate between attended and unattended...

    Presenting suggestions for agents

    • Module

      Presenting suggestions for agents

      4 Rubriques

      35 mins

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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