Search
Field values
-
Module
Field values
1 Rubrique
15 mins
-
Learn how to use field value rules to define items in a selection list presented to end users, which enables you to restrict the values of a property...
Integration setting management
-
Module
Integration setting management
1 Rubrique
20 mins
-
When you use Application Settings for references to external systems, rather than fixed text values in Rule forms, you have much greater flexibility...
Guiding a customer service agent with dialogs
-
Module
Guiding a customer service agent with dialogs
2 Rubriques
15 mins
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Integrating external data
-
Module
Integrating external data
2 Rubriques
20 mins
Pega Customer Service 8.8 -
In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...
Keyed Data Pages
-
Module
Keyed Data Pages
1 Rubrique
15 mins
-
Learn how to source data with a keyed Data Page to optimize performance and minimize data store operations in Pega Platform™.
Pega Express phases
-
Module
Pega Express phases
4 Rubriques
25 mins
-
The Pega Express approach includes four phases to support solution delivery.
Low code during the Build phase
-
Module
Low code during the Build phase
5 Rubriques
55 mins
-
In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Pega Express CDH Delivery
-
Module
Pega Express CDH Delivery
1 Rubrique
20 mins
Pega Customer Decision Hub 8.5 -
Customer Decision Hub (CDH) as a strategic application follows the Pega Express™ delivery approach. Use the Pega Express delivery approach as an...
Pega Express testing and validation
-
Module
Pega Express testing and validation
6 Rubriques
1h 15 mins
-
The goal of the Pega Express™ approach is to deliver a high-quality working system in the simplest, most efficient way possible. Pega Platform™ provid...
The Prepare phase and project kickoff
-
Module
The Prepare phase and project kickoff
7 Rubriques
1h 15 mins
-
The Prepare phase follows the Discover phase with key activities such as conducting a sales to delivery handoff meeting and a project kickoff event...