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Capturing and presenting data
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Module
Capturing and presenting data
3 Rubriques
45 mins
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Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Configuring chat queues and routing
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Module
Configuring chat queues and routing
5 Rubriques
40 mins
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring Digital Messaging Manager
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Module
Configuring Digital Messaging Manager
8 Rubriques
1h 10 mins
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Creating a data relationship
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Module
Creating a data relationship
2 Rubriques
30 mins
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Create data objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship in a Case...
Creating Customer Service data sources
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Module
Creating Customer Service data sources
1 Rubrique
10 mins
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You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...
Creating Data Objects
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Module
Creating Data Objects
3 Rubriques
30 mins
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Create Data Objects to model the attributes of an entity and establish a common context for a group of fields. Create a data relationship with a...
Defining a customer Microjourney
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Module
Defining a customer Microjourney
5 Rubriques
50 mins
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Learn how Case Types represent a customer Microjourney™ from beginning to a desired outcome. Design the life cycle of a Case Type as a series of Steps...
The Data Model
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Module
The Data Model
4 Rubriques
50 mins
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Capture and present data in your application to provide the information that is necessary to complete work. Configure relationships among data types...
Validating data against business logic
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Module
Validating data against business logic
1 Rubrique
15 mins
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Validate user data against business logic to avoid invalid data within applications.
Validating data in Dev Studio
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Module
Validating data in Dev Studio
1 Rubrique
20 mins
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Extend the configuration of Validate Rules in Dev Studio by applying edit Validate Rules to test data formats, qualifying Validation logic, and using...