Search
Accessing sourced data in a Case
-
Module
Accessing sourced data in a Case
5 Rubriques
1h 5 mins
-
Configure the structure and refresh strategies for Data Pages to optimize the retrieving, refreshing, and persistence of data for Case processing.
Adding an external data source to a data type
-
Module
Adding an external data source to a data type
2 Rubriques
30 mins
-
Configure data types based on external data models to simplify integration with external systems.
Application data manipulation
-
Module
Application data manipulation
2 Rubriques
15 mins
-
In some cases, a data reference is insufficient for your business need. Pega Platform™ provides Data Transforms to copy selected data from one source...
Application data manipulation in Dev Studio
-
Module
Application data manipulation in Dev Studio
2 Rubriques
25 mins
-
Configure Data Transforms in Dev Studio to initialize or manipulate data for ease of application development and maintenance.
Applying NLP for Case classification
-
Module
Applying NLP for Case classification
1 Rubrique
10 mins
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Building a Data Model for Business Architects
-
Module
Building a Data Model for Business Architects
6 Rubriques
1h 35 mins
-
As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...
Building the customer analytical data model
-
Module
Building the customer analytical data model
9 Rubriques
1h 55 mins
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
-
Module
Building the Customer Insights Cache
9 Rubriques
1h 45 mins
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Capturing and presenting data
-
Module
Capturing and presenting data
3 Rubriques
45 mins
-
Define fields to capture user input and present data to users. Add fields to Views to define and tailor the user interface (UI) for each Step of the...
Configuring chat queues and routing
-
Module
Configuring chat queues and routing
5 Rubriques
40 mins
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...