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Applying NLP for Case classification
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Module
Applying NLP for Case classification
1 Rubrique
10 mins
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Architecture and design during the Prepare phase
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Module
Architecture and design during the Prepare phase
6 Rubriques
1h 30 mins
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Automating actions when a property value changes
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Module
Automating actions when a property value changes
1 Rubrique
15 mins
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Automating actions whenever the value of a property changes allows for more sophisticated case automation.
Background processing
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Module
Background processing
4 Rubriques
50 mins
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Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...
Building the customer analytical data model
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Module
Building the customer analytical data model
9 Rubriques
1h 55 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Building the Customer Insights Cache
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Module
Building the Customer Insights Cache
9 Rubriques
1h 45 mins
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Business conditions
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Module
Business conditions
2 Rubriques
20 mins
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Circumstancing Case processing
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Module
Circumstancing Case processing
4 Rubriques
50 mins
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Create variations of a Rule that can be run in specific circumstances, to better tailor application behavior to variations identified by the business.
Creating and managing teams of users
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Module
Creating and managing teams of users
1 Rubrique
15 mins
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Work Groups and Work Queues allow cross-functional teams of users to work from a shared pool of Assignments and improve Process efficiency.
Debugging application errors
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Module
Debugging application errors
3 Rubriques
40 mins
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Test application functionality that returns an error or incorrect result to debug issues and identify an appropriate resolution path.