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Applying NLP for Case classification
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Module
Applying NLP for Case classification
1 Rubrique
10 mins
Pega Platform '24.1 -
Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...
Approvals and SLAs
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Module
Approvals and SLAs
3 Rubriques
35 mins
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Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...
Architecture and design during the Prepare phase
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Module
Architecture and design during the Prepare phase
6 Rubriques
1h 30 mins
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Assigning and completing work for Business Architects
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Module
Assigning and completing work for Business Architects
4 Rubriques
1h
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As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...
Authenticating customers using Digital Messaging
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Module
Authenticating customers using Digital Messaging
2 Rubriques
20 mins
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Automating actions when a property value changes
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Module
Automating actions when a property value changes
1 Rubrique
15 mins
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Automating actions whenever the value of a property changes allows for more sophisticated case automation.
Automating workflow decisions
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Module
Automating workflow decisions
1 Rubrique
15 mins
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Automate decision-making to reduce processing time and ensure consistency between Cases.
Automation shapes in the Case Life Cycle
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Module
Automation shapes in the Case Life Cycle
1 Rubrique
20 mins
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Pega Platform™ provides different Automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the Case...
Background processing
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Module
Background processing
4 Rubriques
50 mins
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Learn how the background processing capabilities in Pega Platform™ allow you to offload tasks to help improve throughput and efficiency. Learn how to...
Building a Data Model for Business Architects
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Module
Building a Data Model for Business Architects
6 Rubriques
1h 35 mins
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As a Pega Business Architect, you play a central role in designing the Data Model that underpins the Case Life Cycle.
Learn how Pega applications...