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Intelligent routing
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Module
Intelligent routing
4 Rubriques
1h
Pega Platform 8.8 -
Pega Email Bot™ can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Managing roles and users in Deployment Manager
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Module
Managing roles and users in Deployment Manager
3 Rubriques
17 mins
All Products -
In this module, you learn about the following aspects of Deployment Manager:
- Using the privileges that control access to the features available on...
Monitoring the Deployment Manager pipelines
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Module
Monitoring the Deployment Manager pipelines
3 Rubriques
20 mins
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In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...
Pega Email Bot configuration
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Module
Pega Email Bot configuration
3 Rubriques
45 mins
Pega Platform 8.8 -
Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate...
Performing Pega scenario testing
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Module
Performing Pega scenario testing
6 Rubriques
35 mins
All Products -
This module provides an overview of the various sections of a Pega scenario test case. In this module, you learn about the Application: Scenario...
Performing Pega unit testing
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Module
Performing Pega unit testing
7 Rubriques
53 mins
All Products -
This module provides an overview of the various sections of a Pega unit test case. From this module, you learn about the Application: Unit test...
Pipeline templates
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Module
Pipeline templates
6 Rubriques
41 mins
All Products -
This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...
Quality visualization for a Pega Platform application
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Module
Quality visualization for a Pega Platform application
3 Rubriques
25 mins
All Products -
This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...
Routing email based on content
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Module
Routing email based on content
3 Rubriques
25 mins
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Setting chat and messaging behavior
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Module
Setting chat and messaging behavior
4 Rubriques
35 mins
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...