Search
Pipeline templates
-
Module
Pipeline templates
6 Rubriques
41 mins
All Products -
This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...
Presenting suggestions for agents
-
Module
Presenting suggestions for agents
4 Rubriques
35 mins
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Quality visualization for a Pega Platform application
-
Module
Quality visualization for a Pega Platform application
3 Rubriques
25 mins
All Products -
This module describes various quality metrics on the Application Quality dashboard to monitor the functional quality of a Pega Platform™ application...
Unit-Test-Regeln
-
Module
Unit-Test-Regeln
4 Rubriques
1h 5 mins
-
Mit Unit-Test-Regeln wird sichergestellt, dass Anwendungskonfigurationen sich erwartungsgemäß verhalten.
Testing practices for Pega applications
-
Module
Testing practices for Pega applications
4 Rubriques
41 mins
All Products -
This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...
The Deployment Manager pipeline
-
Module
The Deployment Manager pipeline
5 Rubriques
38 mins
-
This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...
Working with a deployment pipeline
-
Module
Working with a deployment pipeline
6 Rubriques
39 mins
-
In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...
Working with the Merge pipeline
-
Module
Working with the Merge pipeline
5 Rubriques
34 mins
All Products -
In this module, you will learn how to perform the following tasks:
- Create and edit a Merge pipeline
- Work with a branch, and then submit the branch...
Configuring a coaching tip
-
Défi
Configuring a coaching tip
2 Tâches
15 mins
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Défi
Configuring a common phrase
2 Tâches
15 mins
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...