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Next best action in omnichannel environments

  • Module

    Next best action in omnichannel environments

    2 Rubriques

    25 mins

    Visible to: All users
  • Omnichannel AI in Pega Customer Decision Hub™ delivers the right action at every customer interaction by crunching millions of data points in real...

Next-Best-Action in an omnichannel environment

  • Module

    Next-Best-Action in an omnichannel environment

    2 Rubriques

    25 mins

    Visible to: All users
  • Pega’s omni-channel AI delivers the right action at every customer touch by crunching millions of data points in real-time.

    Learn how you can use...

Next-Best-Action on digital

Nurturing leads and opportunities

Offline projects explained

  • Module

    Offline projects explained

    4 Rubriques

    45 mins

    Pega Mobile Client Visible to: All users
  • Before you begin any offline-related project with Pega Mobile Client™, learn how offline-enabled applications represent a significant paradigm shift...

Optimizing AI in the NBA Framework

  • Module

    Optimizing AI in the NBA Framework

    2 Rubriques

    30 mins

    Pega Customer Decision Hub 8.7 Visible to: All users
  • Learn how to improve the predictive power of your adaptive models by configuring additional potential predictors. Input fields that are not directly...

Optimizing your next-best-action strategy

  • Module

    Optimizing your next-best-action strategy

    3 Rubriques

    30 mins

    Visible to: All users
  • Learn how to check the health of Pega Customer Decision Hub™ and improve the effectiveness of your next best actions.

    Impact Analyzer, Scenario...

Organization of work for robots

  • Module

    Organization of work for robots

    6 Rubriques

    55 mins

    Pega Robot Manager 8.8 Visible to: All users
  • Administrators must manage robots and assignment types in Robot Manager to ensure the robotic workforce processes work efficiently. Learn how to use...

Organization records

Organizing your sales organization into territories

  • Module

    Organizing your sales organization into territories

    1 Rubrique

    10 mins

    Visible to: All users
  • Territories define the hierarchical structure used to organize the sales organization. Leads, opportunities, organizations, and accounts are all...

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