Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...

In this module, you learn about the case management capabilities of Pega Platform™ as they apply to user experience designers.

Familiarize yourself with the business problems that Pega Client Lifecycle Management and Know Your Customer ^TM can solve. The Pega CLM and KYC...

Become familiar with Pega's Software-as-a-Service offering by understanding the standard Pega Cloud® Services package, as well as the responsibilities...

Learn about the pain points in today’s collections market and how Pega Collections™ addresses them. You also learn to distinguish between the...

This module provides an overview of the Pega Platform™ Constellation design system and explains the tools and concepts that are used to create a...

Pega Collections uses the decision-management capabilities of Pega Customer Decision Hub™ to improve the success rate on collections cases. Learn how...

Pega Customer Profile Designer allows users to define customer profile data with aggregate properties and summaries, and enables Pega Customer...

Reviews best practices to use when implementing Pega Customer Service™ applications. Learn about the low-code application development techniques...