Search
Setting-up the business structure
-
Défi
Setting-up the business structure
2 Tâches
5 mins
-
U+ Bank wants to organize its next best actions into a business issue and group structure.
The bank has decided to use the name Sales for the...
Configuring a business change pipeline
-
Défi
Configuring a business change pipeline
3 Tâches
15 mins
-
U+ Bank's content team has started working on the Business Operations Environment (BOE) to implement some business changes. They have Deployment...
Configuring a Case suggestion
-
Défi
Configuring a Case suggestion
5 Tâches
15 mins
-
Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...
Configuring a chatbot with web messaging
-
Défi
Configuring a chatbot with web messaging
5 Tâches
15 mins
-
The business wants to allow its customers to make payments using a digital messaging channel. The chatbots can handle this type of request and allow...
Configuring a coaching tip
-
Défi
Configuring a coaching tip
2 Tâches
15 mins
-
You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...
Configuring a common phrase
-
Défi
Configuring a common phrase
2 Tâches
15 mins
-
Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...
Configuring a data source
-
Défi
Configuring a data source
1 Tâche
15 mins
-
As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...
Configuring a knowledge article suggestion
-
Défi
Configuring a knowledge article suggestion
5 Tâches
5 mins
-
Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...
Configuring and managing a deployment pipeline
-
Défi
Configuring and managing a deployment pipeline
8 Tâches
15 mins
-
As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...
Configuring business conditions
-
Défi
Configuring business conditions
2 Tâches
5 mins
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...