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Setting-up the business structure

Configuring a business change pipeline

  • Défi

    Configuring a business change pipeline

    3 Tâches

    15 mins

    Visible to: All users
  • U+ Bank's content team has started working on the Business Operations Environment (BOE) to implement some business changes. They have Deployment...

Configuring a Case suggestion

  • Défi

    Configuring a Case suggestion

    5 Tâches

    15 mins

    Visible to: All users
  • Customers of U+ Bank initiate a chat session with a live CSR and request to change their home address. The expected outcome is that Messaging AI...

Configuring a chatbot with web messaging

Configuring a coaching tip

Configuring a common phrase

Configuring a data source

Configuring a knowledge article suggestion

  • Défi

    Configuring a knowledge article suggestion

    5 Tâches

    5 mins

    Visible to: All users
  • Customers of U+ Bank initiate a chat session with a live CSR and state that they want to know about the credit card benefits. The expected outcome is...

Configuring and managing a deployment pipeline

  • Défi

    Configuring and managing a deployment pipeline

    8 Tâches

    15 mins

    Visible to: All users
  • As a Release Manager, you are responsible for managing the application deployment pipelines with the help of the Deployment Manager. You have an...

Configuring business conditions

  • Défi

    Configuring business conditions

    2 Tâches

    5 mins

    Visible to: All users
  • U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

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