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AI for 1:1 Customer Engagement

  • Mission

    AI for 1:1 Customer Engagement

    10 Modules

    13 Défis

    10 heures

    Pega Customer Decision Hub 8.7 Visible to all users
  • Familiarize yourself with the one-to-one customer engagement paradigm and discover how Pega omni-channel AI delivers the right action during every...

Data Scientist

Pega Customer Decision Hub Foundation

Pega Process AI Essentials

  • Mission

    Pega Process AI Essentials

    8 Modules

    7 Défis

    5 heures 40 mins

    Visible to all users
  • In recent years, artificial intelligence (AI) has proven to generate significant business value for organizations that use AI to improve their...

Building models with Pega machine learning

  • Défi

    Building models with Pega machine learning

    6 Tâches

    15 mins

    Visible to all users
  • U+ Bank uses AI to determine which credit card offer to show a customer on the bank's website. To reduce the number of clients that leave the bank...

Creating a case completion prediction

  • Défi

    Creating a case completion prediction

    3 Tâches

    15 mins

    Visible to all users
  • U+ Insurance implements Pega Process AI™ to optimize case automation. The business wants to predict whether an incoming claim has a low probability of...

Creating a churn prediction

  • Défi

    Creating a churn prediction

    2 Tâches

    15 mins

    Visible to all users
  • U+ Bank uses Pega Customer Decision Hub™ to personalize the credit card offer a customer is presented on their website. If a customer is eligible for...

Creating a fraud prediction

  • Défi

    Creating a fraud prediction

    3 Tâches

    15 mins

    Visible to all users
  • U+ Insurance routes incoming car insurance claims for straight-through processing when the amount of a claim is under a set limit. If the amount of...

Importing predictive models

  • Défi

    Importing predictive models

    1 Tâche

    10 mins

    Visible to all users
  • U+ Bank has recently implemented Pega Decision Management but already uses predictive models that an external bureau created. You are asked to make an...

Leveraging a churn prediction

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