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Governance
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Module
Governance
3 Rubriques
35 mins
Pega Customer Decision Hub 8.8 -
Transparent artificial intelligence is becoming an important requirement for many businesses. Learn about the model transparency settings in...
Guiding a customer service agent with coaching tips
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Module
Guiding a customer service agent with coaching tips
2 Rubriques
15 mins
Pega Customer Service 8.8 -
Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.
Guiding a customer service agent with dialogs
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Module
Guiding a customer service agent with dialogs
2 Rubriques
15 mins
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Guiding principles for Pega reuse
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Module
Guiding principles for Pega reuse
4 Rubriques
25 mins
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Learn about the guiding principles of Pega enterprise reuse. Enterprise reuse is critical for scaling any technology solution, and the unique...
Identifying account opportunities
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Module
Identifying account opportunities
1 Rubrique
10 mins
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Engagement maps are planning tools that allow sales managers and sales representatives to identify sales opportunities by visualizing product...
Identifying performance issues and making continuous improvements
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Module
Identifying performance issues and making continuous improvements
2 Rubriques
35 mins
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Learn how to identify performance and user-facing bottlenecks that affect your applications and understand how system updates affect your applications...
Skipping a Process or a Stage
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Module
Skipping a Process or a Stage
1 Rubrique
10 mins
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Skip Processes and entire Stages that are unnecessary in certain situations so that Cases can process with increased efficiency and flexibility.
Implementing Interaction Framework
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Module
Implementing Interaction Framework
6 Rubriques
37 mins
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Implementing the Interaction Framework methodology allows the developer to recognize its strength in the development process for creation of unique...
Implementation best practices
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Module
Implementation best practices
2 Rubriques
15 mins
Pega Customer Service 8.8 -
This module provides an overview of the best practices that you should follow as part of the Pega Express™ delivery approach. Learn about the core...
Implementing a business change using Revision Management
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Module
Implementing a business change using Revision Management
2 Rubriques
20 mins
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Business requirements change rapidly and typically have a different release cycle than the enterprise release cycle.
Change request types in the 1:1...