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Interacting with customers using a chatbot
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Module
Interacting with customers using a chatbot
3 Rubriques
30 mins
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In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging...
Interaction Portal for Pega Collections
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Module
Interaction Portal for Pega Collections
5 Rubriques
55 mins
Pega Customer Service 8.7 -
Learn about the views and sections of the Interaction Portal in Pega Collections™, which address the specific needs of the CSRs and managers of...
UI from the designer perspective
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Module
UI from the designer perspective
11 Rubriques
1h 16 mins
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This module introduces the fundamental principles of designing for UI and reviews common UI elements, errors, and solutions.
Know Your Customer
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Module
Know Your Customer
4 Rubriques
35 mins
Pega Client Lifecycle Management for Financial Services 8.7 -
Financial institutions are legally obliged to adhere to Know Your Customer (KYC) laws and regulations, which ensure that customers are not involved in...
Knowledge Buddy integration
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Module
Knowledge Buddy integration
3 Rubriques
25 mins
Pega Knowledge Buddy '24.1 -
This module provides an overview of the possibilities of integrating a Pega Gen AI Knowledge Buddy™ in an application. Learn about the required...
KPIs
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Module
KPIs
3 Rubriques
20 mins
Pega Process Mining -
Key performance indicators (KPIs) help you to measure the performance of company processes to achieve strategic goals and objectives. Learn how to...
KYC Quality Control
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Module
KYC Quality Control
1 Rubrique
10 mins
Pega Client Lifecycle Management for Financial Services 8.8 -
Learn about quality control in Pega Client Lifecycle Management and Know Your Customer™ (CLM and KYC) and how it improves reviews and the "four-eye"...
Launching a new offer on web
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Module
Launching a new offer on web
6 Rubriques
50 mins
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Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment. Di...
Pega Express phases
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Module
Pega Express phases
4 Rubriques
25 mins
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The Pega Express approach includes four phases to support solution delivery.
Limiting action volume on outbound
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Module
Limiting action volume on outbound
2 Rubriques
30 mins
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In outbound customer engagement, you need to cater to different kinds of operational limitations. These may include limits on the number of email...