AI has the potential to deliver significant benefits, but improper controls can result in regulatory issues, public relations problems, and liability...

Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

The Interaction Portal in the Pega Customer Service application is based on the Constellation design pattern, offering fast development, a...

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...

This module introduces the concept of modular enterprise reuse in the context of Pega applications' ability to reuse workflows, data, decisions, case...

It is a regular data scientist task to inspect the health of the out-of-the-box Pega Customer Decision Hub™ predictions and the adaptive models that...

The reporting feature in Pega Robot Manager extends the reporting features inherited from the Pega Platform™. You can create, edit, and view reports...

In this module, you learn how to monitor deployments. You also learn about the pipeline reports and how can you use them to improve the performance of...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...