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1:1 Customer Engagement Optimization

  • Mission

    1:1 Customer Engagement Optimization

    6 Modules

    5 Défis

    3 heures 30 mins

    Visible to all users
  • Découvrez comment exécuter des simulations pour aider les utilisateurs métier à comprendre l’impact des changements sur le framework de gestion des...

Always-On Outbound Customer Engagement

  • Mission

    Always-On Outbound Customer Engagement

    7 Modules

    7 Défis

    5 heures 55 mins

    Visible to all users
  • Découvrez à quel point il est facile d’activer les décisions Next-Best-Action pour bénéficier de l'engagement client permanent à l'aide de Next-Best...

Application Development Foundation

  • Mission

    Application Development Foundation

    1 Mission

    7 Modules

    4 Défis

    15 heures 45 mins

    Visible to all users
  • Begin your journey to learn about Pega’s Application Development capability

Business Agility in 1:1 Customer Engagement

  • Mission

    Business Agility in 1:1 Customer Engagement

    5 Modules

    3 Défis

    3 heures 5 mins

    Visible to all users
  • This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...

Business Architect

Case Management Foundation

  • Mission

    Case Management Foundation

    14 Modules

    14 Défis

    7 heures 55 mins

    Visible to all users
  • Begin your journey to learn about Pega’s Case Management capability.

Case Management Intermediate

  • Mission

    Case Management Intermediate

    5 Modules

    5 Défis

    6 heures 5 mins

    Visible to all users
  • Continue learning about case management using Pega Platform™.

Cross-Sell on the Web

  • Mission

    Cross-Sell on the Web

    7 Modules

    11 Défis

    6 heures 45 mins

    Visible to all users
  • Découvrez à quel point il est facile de prendre des décisions Next-Best-Action pour le cerveau client always-on à l'aide de Next-Best-Action Designer...

Cross-Sell on the Web Extended

Customer Service Developer

  • Mission

    Customer Service Developer

    2 Missions

    5 Modules

    5 Défis

    16 heures 35 mins

    Visible to all users
  • In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and...

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