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Promoting rule reuse with relevant records
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Module
Promoting rule reuse with relevant records
1 Rubrique
15 mins
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Developers designate rules as relevant records to promote rule reuse by other developers. Leveraging relevant records helps developers build high...
Securing and auditing data
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Module
Securing and auditing data
2 Rubriques
30 mins
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Pega Platform™ provides multiple ways to ensure the integrity of and ability to audit application data. Applications automatically track Actions...
Rule resolution
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Module
Rule resolution
5 Rubriques
1h
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Pega Platform™ uses a Rule resolution process and various Rule statuses to determine the most appropriate Rule instance to apply in a situation...
Reuse
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Module
Reuse
2 Rubriques
15 mins
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When building an application in Pega Platform, consider packaging certain assets separately by version, to promote their effective reuse and minimize...
Reviewing log files
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Module
Reviewing log files
3 Rubriques
30 mins
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...
Robotic automations in Citrix
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Module
Robotic automations in Citrix
4 Rubriques
35 mins
Pega Robotic Automation 19.1 -
Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...
Routing email based on content
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Module
Routing email based on content
3 Rubriques
25 mins
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Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...
Screen Analysis
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Module
Screen Analysis
1 Rubrique
10 mins
1 -
In this module, learn how to analyze the data presented in the various tabs in the Analysis section of the navigation toolbar. Learn how to identify...
Screen pops
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Module
Screen pops
2 Rubriques
15 mins
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Learn how to use screen pops to provide a summary of information to agents when a call arrives.
Security audits in Pega Platform
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Module
Security audits in Pega Platform
4 Rubriques
1h 20 mins
Pega Platform '23 -
Security audits in Pega Platform™ can help you assess the security measures, policies, and procedures of an organization to identify any...