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Integrating external data

  • Module

    Integrating external data

    2 Rubriques

    20 mins

    Pega Customer Service 8.8 Visible to: All users
  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Release pipeline introduction

The LSA mindset

Pega Customer Service Case Management Edition introduction

  • Module

    Pega Customer Service Case Management Edition introduction

    3 Rubriques

    20 mins

    Pega Customer Service 8.7 Visible to: All users
  • Pega Customer Serviceâ„¢ Case Management Edition allows you to utilize the Pega Platformâ„¢ case management capabilities in your existing desktop and...

Pega Platform for the enterprise

Pega UX for the enterprise

  • Module

    Pega UX for the enterprise

    4 Rubriques

    1h 15 mins

    Pega Platform '23 Visible to: All users
  • Learn about the approach to UX and UX best practices that a Lead System Architect (LSA) applies in the creation of a Pega Platformâ„¢ application.

Securing and auditing data

Reuse

Security audits in Pega Platform

  • Module

    Security audits in Pega Platform

    4 Rubriques

    1h 20 mins

    Pega Platform '23 Visible to: All users
  • Security audits in Pega Platformâ„¢ can help you assess the security measures, policies, and procedures of an organization to identify any...

Voice AI components

  • Module

    Voice AI components

    2 Rubriques

    15 mins

    Visible to: All users
  • Learn how Pega Voice AIâ„¢ integrates with your Pega Customer Serviceâ„¢ application. Understand the components of the Voice AI architecture and how these...

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