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Approvals and SLAs
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Module
Approvals and SLAs
3 Rubriques
35 mins
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Automate more advanced business processes such as obtaining approvals, configuring alternate stages, and establishing agreed-upon goals and deadlines...
Approving and publishing Pega Knowledge content
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Module
Approving and publishing Pega Knowledge content
2 Rubriques
15 mins
Pega Customer Service 8.7 -
Learn about the process and the roles involved in approving and publishing draft content for Pega Knowledge. You also learn how to reject content, add...
Arbitrating between actions
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Module
Arbitrating between actions
2 Rubriques
25 mins
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After applying engagement policy rules, a customer may still qualify for more than one action. Learn how every Next-Best-Action weighs customer needs...
Arbitration fundamentals
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Module
Arbitration fundamentals
2 Rubriques
30 mins
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After applying engagement policy rules, a customer might still qualify for more than one action. Learn how every Next-Best-Action weighs customer...
Architecture and design during the Prepare phase
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Module
Architecture and design during the Prepare phase
6 Rubriques
1h 30 mins
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Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Assigning and completing work for Business Architects
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Module
Assigning and completing work for Business Architects
4 Rubriques
1h
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As a Pega Business Architect, understanding the Pega Platform™ features that transform workflows by automating the process of assigning and completing...
Authenticating customers using Digital Messaging
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Module
Authenticating customers using Digital Messaging
2 Rubriques
20 mins
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Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Auto-balancing in Pega Robot Manager
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Module
Auto-balancing in Pega Robot Manager
5 Rubriques
30 mins
Pega Robot Manager 8.5.2 -
Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...
Automating workflow decisions
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Module
Automating workflow decisions
1 Rubrique
15 mins
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Automate decision-making to reduce processing time and ensure consistency between Cases.
Automation package Deployment
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Module
Automation package Deployment
6 Rubriques
34 mins
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Pega Robot Studio™ uses a deployment process that developers can implement regardless of the distribution strategy used by an organization. The...