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UX design basics

  • Module

    UX design basics

    7 Rubriques

    40 mins

    Visible to: All users
  • This module introduces Pega's approach to UX and describes UX best practices for enterprise. 

Validating data against business logic

Validating data in Dev Studio

Viewing data in memory

Workforce Intelligence portal overview

  • Module

    Workforce Intelligence portal overview

    5 Rubriques

    37 mins

    Pega Workforce Intelligence Visible to: All users
  • In this module, learn the fundamentals of navigating to the Dashboard, Summary, and Timeline screens inside the Workforce Intelligence portal. You...

Working in the Patient 360 profile

  • Module

    Working in the Patient 360 profile

    8 Rubriques

    1h 35 mins

    Pega Care Management 8.7 Visible to: All users
  • Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

Working with a deployment pipeline

  • Module

    Working with a deployment pipeline

    6 Rubriques

    39 mins

    Visible to: All users
  • In this module, learn how to create and edit a deployment pipeline. You also learn how to configure an application task and resolve intermediate...

Working with the Merge pipeline

  • Module

    Working with the Merge pipeline

    5 Rubriques

    34 mins

    All Products Visible to: All users
  • In this module, you will learn how to perform the following tasks:

    • Create and edit a Merge pipeline
    • Work with a branch, and then submit the branch...

Working with Voice AI models

  • Module

    Working with Voice AI models

    2 Rubriques

    15 mins

    Pega Customer Service 8.8 Visible to: All users
  • You can customize the models that Pega Voice AI uses to transcribe customer conversations and identify topics and entities. Working with Pega Support...

Worklists and Workbaskets

  • Module

    Worklists and Workbaskets

    3 Rubriques

    30 mins

    Pega Customer Service 8.8 Visible to: All users
  • Learn to properly manage work using Worklists. Claim unassigned work from a workbasket, or transfer work between users to help manage the workload of...

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