Security audits in Pega Platform™ can help you assess the security measures, policies, and procedures of an organization to identify any...

• What is the Security Checklist?
• How do I access the Security Checklist?
• How to use the Security Checklist?/What is the purpose?
• What happens if I...

Pega Sales Automation™ supports both business-to-business (B2B) and business-to-consumer (B2C) selling modes. Regardless of whether you sell to...

Organizations depend on timely communication to establish a shared understanding of transactions or Assignments. Generate and send automated emails...

Learn how to send offer emails to qualified customers. Reuse existing actions and customer engagement policies configured in Next-Best-Action Designer...

This module shows you how to create service requests using the Customer Service Request Template. Learn about the purpose, customization options, and...

Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...

Sending outbound communications through email and SMS has its challenges, including various operational, security, and legal requirements. Sometimes...