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Suggesting tasks to agents
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Module
Suggesting tasks to agents
2 Rubriques
30 mins
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Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.
System administration
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Module
System administration
4 Rubriques
28 mins
Pega Workforce Intelligence -
In this module, learn how to set up the portal and manage configurations to meet your business needs.
Telephony controls
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Module
Telephony controls
2 Rubriques
20 mins
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A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...
Unit-Test-Regeln
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Module
Unit-Test-Regeln
4 Rubriques
1h 5 mins
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Mit Unit-Test-Regeln wird sichergestellt, dass Anwendungskonfigurationen sich erwartungsgemäß verhalten.
Testing engagement policy conditions using audience simulation
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Module
Testing engagement policy conditions using audience simulation
2 Rubriques
25 mins
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Learn how to improve the performance of your next-best-action strategy by testing the configuration of engagement policies against a set of customers.
Testing for accessibility
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Module
Testing for accessibility
5 Rubriques
1h 20 mins
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One of the critical parts of building an accessible product is to understand how to test the product throughout the development process. Learn about...
Testing practices for Pega applications
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Module
Testing practices for Pega applications
4 Rubriques
41 mins
All Products -
This module explains the various practices and strategies that you can take when testing Pega Platform™ applications, as well as the metrics that you...
Text analytics for email routing
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Module
Text analytics for email routing
2 Rubriques
25 mins
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Humans can effortlessly interpret a single tweet but are unable to parse a large volume of information efficiently. Businesses are exploring ways to...
The Deployment Manager pipeline
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Module
The Deployment Manager pipeline
5 Rubriques
38 mins
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This module covers the pipeline in Deployment Manager that has three elements to it, the application, the environments, and the process model. You...
The impact of machine learning
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Module
The impact of machine learning
1 Rubrique
15 mins
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The boost in the success rate, also known as lift, that artificial intelligence (AI) achieves is an important business metric. To report on this...