Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...

The basis of Pega Robot Studio is in its interrogation process; however, there are times where the interrogation and building of automations can be...

In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging...

Learn the roles of users with access to Robot Manager, the process of creating users and departments, the process of maintaining users and departments...

With the ability to modify the runtime configuration files remotely from the Robot Manager portal, an administrator can adjust user and robot machines...

During the interrogation process of an application, the developer should ensure that every time the solution and associated applications run, the...

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...

The reporting feature in Pega Robot Manager extends the reporting features inherited from the Pega Platform™. You can create, edit, and view reports...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...