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Streamlining work with Assisted Sign-On and Start My Day
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Défi
Streamlining work with Assisted Sign-On and Start My Day
7 Tâches
20 mins
Pega Robotic Automation 22.1 -
The Robotic Banking company plans to streamline work by allowing its workers to automatically open and log in to everyday work applications and web...
Suggesting a reply based on email content
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Défi
Suggesting a reply based on email content
4 Tâches
15 mins
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Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Suggesting a service case using Customer Decision Hub
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Défi
Suggesting a service case using Customer Decision Hub
2 Tâches
15 mins
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You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...
Testing a mixed-mode robotic solution for Citrix
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Défi
Testing a mixed-mode robotic solution for Citrix
4 Tâches
20 mins
Pega Robotic Automation 19.1 -
ABC Enterprises requests that your development team finish the testing to verify the Citrix automation architecture. You must test the connectivity...
Updating a dialog
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Défi
Updating a dialog
1 Tâche
15 mins
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U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...
Using breakpoints and diagnostic logs
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Défi
Using breakpoints and diagnostic logs
3 Tâches
20 mins
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The CRM application does not require a user name or password to access the data. As a result, the project documentation requires writing a log entry...
Using Pega Robot Simulator
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Défi
Using Pega Robot Simulator
4 Tâches
55 mins
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MyTown wants to use Pega Robot Simulator to mimic a multi-robot scenario for specific work groups and assignment types. By simulating the scenario...