Search
Intelligent email
-
Module
Intelligent email
3 Rubriques
20 mins
-
Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...
Interacting with customers using a chatbot
-
Module
Interacting with customers using a chatbot
3 Rubriques
30 mins
-
In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging...
Pega Express phases
-
Module
Pega Express phases
4 Rubriques
25 mins
-
The Pega Express approach includes four phases to support solution delivery.
Low code during the Build phase
-
Module
Low code during the Build phase
5 Rubriques
55 mins
-
In the Build phase of Pega Express™, you use Pega's low-code development platform to configure and test your application. Pega Platform™ leverages...
Modeling data in Constellation applications
-
Module
Modeling data in Constellation applications
4 Rubriques
55 mins
Pega Platform '23 -
Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.
Modifying the customer composite
-
Module
Modifying the customer composite
4 Rubriques
25 mins
-
The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...
Monitoring your contact center with Insights
-
Module
Monitoring your contact center with Insights
2 Rubriques
15 mins
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action and customer interactions
-
Module
Next best action and customer interactions
2 Rubriques
20 mins
-
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Call introduction
-
Module
Pega Call introduction
3 Rubriques
25 mins
-
Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...
Pega Customer Service Case Management Edition introduction
-
Module
Pega Customer Service Case Management Edition introduction
3 Rubriques
20 mins
Pega Customer Service 8.7 -
Pega Customer Service™ Case Management Edition allows you to utilize the Pega Platform™ case management capabilities in your existing desktop and...