Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...

Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and...

In this module, you learn about the Web Messaging bot and its configuration options. You also learn how to configure a chatbot with Digital Messaging...

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...