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Configuring coexistence of a Theme UI Kit service request

  • Défi

    Configuring coexistence of a Theme UI Kit service request

    7 Tâches

    5 mins

    Pega Customer Service '23 Visible to: All users
  • A new regional branch of U+Bank uses a Constellation-based Pega Customer Service™ application. To streamline their operations, they want to quickly...

Configuring common phrases for agents

Configuring conditional visibility in Constellation Views

  • Défi

    Configuring conditional visibility in Constellation Views

    3 Tâches

    30 mins

    Pega Platform '23 Visible to: All users
  • Work on the Tell Us More application from Sweet Life Inc. continues. In this challenge, you are tasked with configuring the View associated with the C...

Configuring customer verification

Configuring intelligent routing

  • Défi

    Configuring intelligent routing

    2 Tâches

    10 mins

    Visible to: All users
  • The U+ Bank email bot is set up. You are now expected to configure the email bot to react to customer requests, route work, and automatically respond...

Configuring organization structure

  • Défi

    Configuring organization structure

    6 Tâches

    15 mins

    Visible to: All users
  • For the next phase of the challenge, you configure a basic organizational structure for the MyTown application within Pega Robot Manager™. MyTown has...

Configuring payment plans

  • Défi

    Configuring payment plans

    2 Tâches

    10 mins

    Pega Customer Service 8.8 Visible to: All users
  • U+Bank wants its CSRs to offer a new payment plan to customers who are in collections. The payment plan consists of four equal payments made over one...

Configuring payment reminders

  • Défi

    Configuring payment reminders

    4 Tâches

    20 mins

    Pega Customer Service 8.8 Visible to: All users
  • U+Bank is implementing an automated payment reminder system using Pega Collections™. The objective is to send timely reminders to customers who have...

Configuring Pega Robot Manager

  • Défi

    Configuring Pega Robot Manager

    4 Tâches

    30 mins

    Visible to: All users
  • MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types using a Pega Robot Manager™ application. The...

Configuring the Email Manager portal

  • Défi

    Configuring the Email Manager portal

    3 Tâches

    15 mins

    Visible to: All users
  • The U+ Bank email bot is set up, and you must configure the Email Manager portal to manually triage any emails that do not match the intelligent...

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