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モジュール

Contact center value drivers

2 トピック

20 分

Pega Customer Service 8.8
Visible to: All users
初級 Pega Customer Service 8.8 英語

Learn how Pega Customer Service™ uses AI-powered technology to provide a consistent experience regardless of the channel of communication that the customer uses . With Customer Service, CSRs can focus on providing the best user experience through seamless transitions, preserved historical records, and tools that allow them to focus on providing the best user experience.

このモジュールを完了したら、以下の目的を達成できるようになります。

Describe the advantages of an omnichannel approach.
Demonstrate how Customer Service uses omnichannel technology to improve experiences.

このモジュールは、下記のミッションにも含まれています。

Pega Customer Service Implementation v3

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