Digital messaging

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service representatives. A customer can start a request in one channel, for example live chat, and resolve the case via phone or a social channel. Customer service representatives see the conversation history and are guided by text analysis to the appropriate replies, input forms, and cases.

このモジュールを完了したら、以下の目的を達成できるようになります。

このモジュールは、下記のミッションにも含まれています。