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Mission

Business Agility in 1:1 Customer Engagement

5 Modules

3 Challenges

3 hrs

Visible to all users
Beginner Pega Customer Decision Hub 8.6 English

This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to implement business changes in Pega Customer Decision Hub.

Learn how to streamline the change management processes using Pega 1:1 Operations Manager. Become familiar with the standard portal and tools to support and manage non-disruptive, low-level changes to the business artifacts and rules.

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Business agility in 1:1 customer engagement overview

  • Module

    Business agility in 1:1 customer engagement overview

    2 Topics

    15 mins

  • Familiarize yourself with the tools and processes used to manage business changes in Pega’s 1:1 Customer Engagement solution. Learn about Pega 1:1...

Pega 1:1 Operations Manager overview

  • Module

    Pega 1:1 Operations Manager overview

    3 Topics

    20 mins

  • Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...

Launching a new offer on web

  • Module

    Launching a new offer on web

    4 Topics

    35 mins

  • Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment.

Launching a new offer

  • Challenge

    Launching a new offer

    6 Tasks

    30 mins

  • U+ Bank is currently cross-selling on the web by showing various credit cards to its customers. Due to the increased interest rates, the economy has...

Updating existing actions

  • Module

    Updating existing actions

    1 Topic

    10 mins

  • Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...

Updating existing actions

  • Challenge

    Updating existing actions

    8 Tasks

    30 mins

  • U+ Bank is currently cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides...

Implementing a BAU change in revision management

  • Module

    Implementing a BAU change in revision management

    2 Topics

    15 mins

  • Business requirements change rapidly and typically have a different release cycle compared to the enterprise release cycle.

    To ensure a logical...

Changing a group level engagement policy

  • Challenge

    Changing a group level engagement policy

    4 Tasks

    20 mins

  • U+ Bank is cross-selling on the web by showing various credit cards to its customers. Due to the credit limits of each card, the business included an...

Business Agility in 1:1 Customer Engagement

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