Mission
Business Agility in 1:1 Customer Engagement
5 Modules
3 Challenges
3 hrs 50 mins
This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to implement business changes in Pega Customer Decision Hub.
Learn how to streamline the change management processes using Pega 1:1 Operations Manager. Become familiar with the standard portal and tools to support and manage non-disruptive, low-level changes to the business artifacts and rules.
Available in the following mission:
Business agility in 1:1 customer engagement overview
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Module
Business agility in 1:1 customer engagement overview
2 Topics
15 mins
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Familiarize yourself with the tools and processes used to manage business changes in Pega’s 1:1 Customer Engagement solution. Learn about Pega 1:1...
Pega 1:1 Operations Manager overview
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Module
Pega 1:1 Operations Manager overview
3 Topics
20 mins
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Learn how Pega 1:1 Operations Manager helps streamline the change management processes that affect one-to-one customer engagement orchestrated by Pega...
Launching a new offer on web
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Module
Launching a new offer on web
4 Topics
35 mins
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Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment.
Launching a new offer
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Challenge
Launching a new offer
5 Tasks
30 mins
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U+ Bank is currently cross-selling on the web by showing various credit cards to its customers. But because of increased interest rates, the economy...
Updating existing actions
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Module
Updating existing actions
1 Topic
10 mins
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Pega 1:1 Operations Manager currently supports three types of change requests. Choosing the right change request category initiates the appropriate...
Updating existing actions
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Challenge
Updating existing actions
8 Tasks
30 mins
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U+ Bank is currently cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides...
Implementing a business change using Revision Management
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Module
Implementing a business change using Revision Management
2 Topics
20 mins
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Business requirements change rapidly and typically have a different release cycle compared to the enterprise release cycle.
To ensure a logical...
Adding a group-level engagement policy
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Challenge
Adding a group-level engagement policy
6 Tasks
20 mins
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U+ Bank is cross-selling on the web by showing various credit cards to its customers. Due to the credit limit of each card, the business intends to...
