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Mission

Customer Service Developer

3 Missions

3 Modules

3 Challenges

22 hrs

Visible to: All users
Advanced Pega Customer Service 8.7 English

In this mission, students learn how to customize a Pega Customer Service™ application. Students can configure a chatbot with Digital Messaging and configure a chat queues, create categories for service cases, determine when service cases are suggested to a customer service agent, and integrate with an external REST service.

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Customer Service Low-Code Developer

  • Mission

    Customer Service Low-Code Developer

    2 Missions

    9 Modules

    9 Challenges

    11 hrs 20 mins

  • Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...

Pega Call

  • Mission

    Pega Call

    6 Modules

    2 hrs 45 mins

  • Learn how Pega Call™ ensures that your customer service application communicates with computer-telephony integration (CTI) systems for a seamless...

Integrating external data

  • Module

    Integrating external data

    2 Topics

    20 mins

  • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Integrating external customer service data

  • Challenge

    Integrating external customer service data

    5 Tasks

    30 mins

  • A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.

    Use the following...

Suggesting tasks to agents

  • Module

    Suggesting tasks to agents

    2 Topics

    30 mins

  • Learn how to suggest tasks to customer service agents. You will learn how to configure dynamic suggestions using the Pega Customer Decision Hub.

Suggesting a service case using Customer Decision Hub

  • Challenge

    Suggesting a service case using Customer Decision Hub

    2 Tasks

    15 mins

  • You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...

Pega Digital Messaging

  • Mission

    Pega Digital Messaging

    8 Modules

    7 Challenges

    5 hrs 40 mins

  • Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Creating Customer Service data sources

  • Module

    Creating Customer Service data sources

    1 Topic

    10 mins

  • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

Configuring a data source

  • Challenge

    Configuring a data source

    1 Task

    15 mins

  • As a system architect, there is a requirement for the contact identifier to be used in dialogs in the Contact category. You have been tasked with...

mission badge: Customer Service Developer

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