Low-Code App Builder Extended

An introduction to using Pega Platform to develop applications that advance the digital transformation of organizations.

Project team members use Agile Workbench to create, view and update user stories, bugs, and feedback items related to application development. The...

Stakeholders at GoGoRoad want to develop a new roadside assistance application to streamline operations for customer roadside assistance requests...

Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...

Prior to beginning work on the Roadside Assistance application, stakeholders have requested an estimate of the project size and scope. The estimate is...

Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

InsCorp wants to ensure that customers can cancel service requests at any time. To support co-production, a system architect configured the Cancel...

Automate decision-making to reduce processing time and ensure consistency between cases.

When customers submit a request for roadside assistance, a customer service representative (CSR) manually validates whether the customer is enrolled...

Pega Platform™ provides different automation shapes, which can be used across the application. Each shape has a specific purpose and usage in the case...

InsCorp wants to ensure that customers receive an email with a receipt of services, including a breakdown of the services provided. Add two...

Create child cases to model work that different parties perform, work that follows different reporting options, work that follows different reporting...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. Configure the Assistance request case type...

Specify conditions that help identify potential duplicate submissions to avoid duplication and reduce inefficiency.

InsCorp wants to ensure that only one assistance request case is processed for each request. Customers that send assistance requests might have...

Skip processes and entire stages that are unnecessary in certain situations so that cases can process with increased efficiency and flexibility. 

Roadside assistance requests are covered for customers who have opted for the higher membership coverage level. Configure the Enter payment...

Enforce dependencies using the Wait step. The Wait step allows you to pause and resume case processing when the case meets conditions that you define...

InsCorp is launching a roadside assistance service as a coverage option for automobile insurance policies. During the Service stage, the customer...

Validate user data against business logic to avoid invalid data within applications.

Customers with standard coverage use a credit card to pay for services performed by a service provider. To ensure that credit card transactions are...

Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

Design reports to analyze case data and provide insight into processes and workflows.

Stakeholders would like to know the number of cases that have been requested over the past month. You have been asked to define a report to track the...

Learn how to apply defined styles to UI controls and elements to improve application branding and appearance.

The GoGoRoad application allows customers to enter the service address by entering information in fields or selecting the location from a map. To...

After a request for roadside assistance is approved, a service provider is dispatched to the location provided by the customer. To perform this task...

Tailor the user experience based on channel and persona to allow users to perform their jobs more efficiently.

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...

Customize the content and organization of a user dashboard to provide easy access to the information business users need to know.

During the processing of Assistance Request cases, a customer service representative (CSR) may need to request a credit on the behalf of the customer...

Mobile app experiences built with Pega Platform™ can be configured for each user role. Learn how to personalize the theme colors of a mobile app...

GoGoRoad wants to allow customers to create an assistance request case from their mobile device. Customize the User mobile app channel to design a...

In App Studio, Pega Platform™ allows you to calculate the value of a field using a decision table. Decision tables are a helpful approach when you...

GoGoRoad stakeholders want to ensure customer satisfaction by allowing the application of discounts based on whether the service provider is on time...

Add personas and channel interfaces to an application and assign users to personas based on how they interact with a case.

GoGoRoad provides roadside assistance services through contracted vendors. To ensure customer satisfaction and service consistency across vendors...