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Module

Adding more tracking time periods for contact policies

2 Topics

25 mins

Visible to all users
Beginner Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 Pega Customer Decision Hub 8.4 English

Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the default tracking time periods to define contact policy rules that suppress actions for periods of your choosing. 

After completing this module, you should be able to:

Add more tracking time periods for contact policies

Practice what you learned in the following Challenge:

Adding more tracking time periods for contact policies

Available in the following mission:

Cross-Sell on the Web Extended

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