Skip to main content


Adding optional actions to a workflow

This content has been updated. Click here to continue your progress on the latest version.

Allow users to decide whether to perform additional actions on a case, such as updating account information or cancelling a case.

After completing this module, you should be able to:

Identify the role of optional actions in a case workflow
Add an optional action to a workflow

Available in the following missions:

Low-Code App Builder Extended Case Management Foundation

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice