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Module

Business agility in 1:1 customer engagement overview

2 Topics

15 mins

Visible to: All users
Beginner Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 English
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Familiarize yourself with the tools and processes used to manage business changes in Pega’s 1:1 Customer Engagement solution. Learn about Pega 1:1 Operations Manager and its role in delivering business agility.

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After completing this module, you should be able to:

Describe business agility and its importance in one-to-one customer engagement
Distinguish between business-as-usual and enterprise changes
Describe the steps involved in managing business changes in one-to-one customer engagement

Available in the following mission:

Business Agility in 1:1 Customer Engagement v4

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