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Module

Call transfers

2 Topics

15 mins

 Visible to all users
Intermediate Pega Call 8.7 Pega Call 8.6 Pega Customer Service 8.7 Pega Customer Service 8.6 English

Learn about the different types of transfers available in Pega Call and how you can transfer a call from one agent to another in the Interaction Portal.

After completing this module, you should be able to:

Identify the types of transfers
Define the difference between warm and blind transfers
Transfer a call

Available in the following mission:

Pega Call

Topics

Transfers

5 mins

Completing a warm transfer

5 mins

Module Quiz

5 mins

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