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Module

Center-out architecture

6 Topics

40 mins

Pega Customer Service 8.8
Visible to: All users
Beginner Pega Customer Service 8.8 English

The one certain thing in business is uncertainty. Navigating uncertainty takes agility, in order to respond quickly to new challenges in the “here and now.” It also takes momentum, to drive pervasive transformation and build a stronger, faster business that’s ready for a very different future.

Organizations are recognizing that being responsive to immediate needs is intrinsically linked with their digital transformation journey. There’s an increased urgency for speed and scalability. To deliver proactive, preemptive customer engagement. To move to an as-a-Service model, focused on customer experience. And to build the digital platforms needed to make it so.

The good news is you can do both. Speed and scale. Immediate action and pervasive transformation. But it will take a fundamentally different approach to your business architecture.

After completing this module, you should be able to:

Articulate and apply the value of Center-Out Business Architecture to Pega projects

Available in the following mission:

Pega Customer Service Implementation v3

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