Module

Creating predictions

2 Topics

20 mins

Visible to: All users

Beginner

Pega Customer Decision Hub 8.7

English

Predicting customer churn is one among many business use cases involving predictive models. Pega Customer Decision Hub™ uses predictions that use predictive models to improve one-to-one customer interactions. Learn how to create a new prediction in Prediction Studio and use the new prediction in an engagement strategy.

After completing this module, you should be able to:

Create a new prediction

Use a prediction in an engagement strategy

Practice what you learned in the following Challenges:

Creating a churn prediction v2

Leveraging a churn prediction v2

Available in the following mission:

AI for 1:1 Customer Engagement v1

Topics

Creating a churn prediction

10 mins

Using predictions in engagement strategies

5 mins

Module Quiz