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Module

Getting started with Digital Messaging

2 Topics

15 mins

Visible to: All users
Beginner Pega Customer Service '23 Constellation English

In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to respond to various service requests received from several different digital channels.

After completing this module, you should be able to:

Define Digital Messaging and list its supported messaging platforms.
Create a Digital Messaging interface.

Available in the following mission:

Pega Digital Messaging v4

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