Module

Guiding a customer service agent with coaching tips

2 Topics

15 mins

Pega Customer Service 8.8

Visible to: All users

Beginner

Pega Customer Service 8.8

Pega Customer Service 8.7

Pega Customer Service 8.6

English

Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.

After completing this module, you should be able to:

Create a coaching tip for customer service agents

Configure a coaching tip to appear conditionally

Coaching tips

5 mins

Adding a coaching tip

5 mins

Module Quiz

5 mins