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Module

Intelligent email

3 Topics

20 mins

 Visible to: All users
Intermediate Pega Customer Service '23 English

Learn how Pega Email Bot™ leverages Pega’s industry-leading natural language processing (NLP) and process automation to interpret, route, audit, and automate inbound emails.

After completing this module, you should be able to:

Define the components of the Pega Email Bot
State how Pega Email Bot integrates with an email channel in Pega Customer Service™
Configure suggested replies for email response
Configure suggested cases

Available in the following mission:

Email Bots for Pega Customer Service v6

Topics

What is Pega Email Bot?

5 mins

Pega Email Bot in Pega Customer Service

5 mins

Configuring a suggested reply

5 mins

Module Quiz

5 mins

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