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Module

Next-Best-Action on digital

2 Topics

25 mins

 Visible to: All users
Beginner Pega Customer Decision Hub '23 English
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Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive sales, and deliver Next-Best-Actions in real time.

After completing this module, you should be able to:

Describe a typical cross-selling use case on the web channel
List the four phases of use case implementation

Available in the following mission:

Cross-Sell on the Web v6

Topics

Business use case: Cross-sell on the web

10 mins

Next-Best-Action Designer

10 mins

Module Quiz

5 mins

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