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Module

One-to-one customer engagement

3 Topics

30 mins

Visible to all users
Beginner Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 Pega Customer Decision Hub 8.4 English

Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel AI delivers the right action during every customer interaction.

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After completing this module, you should be able to:

Explain the basics of the Next-Best-Action approach
Describe the purpose of Next-Best-Action Designer and its user interface

Available in the following missions:

Pega Customer Decision Hub Foundation Data Scientist Cross-Sell on the Web Decisioning Consultant

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