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Module

Organization records

3 Topics

25 mins

 Visible to: All users
Intermediate Pega Platform '23 Case Management English

Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the organizational structure.

After completing this module, you should be able to:

Describe the relationships between parts of the organizational structure.
Describe the relationship between Work Groups, Work Queues, and operators.
Modify an existing organizational structure.
Create a Work Group and a Work Queue.

Practice what you learned in the following Challenge:

Updating Assignment routing v6

Available in the following mission:

Case Management Intermediate v5

Topics

Organization records

10 mins

Configuring teams

5 mins

Additional tasks for organizational records

5 mins

Module Quiz

5 mins

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