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Module

Pega approach to Prepare

4 Topics

45 mins

 Pega Customer Service 8.8 Visible to: All users
Beginner Pega Customer Service 8.8 English

Discover how to prepare your team for your project and apply the Pega Express™ methodology to Pega Customer Service™. Learn how to a well conducted sales to delivery handoff and kickoff can help to ensure your project success.

After completing this module, you should be able to:

Conduct an effective sales-to-delivery handoff.
Design an effective customer composite.
Describe the importance of customer verification.

Available in the following mission:

Pega Customer Service Implementation v3

Topics

Sales-to-delivery transition

20 mins

Best practices for designing the customer composite

10 mins

Customer verification

5 mins

Configuring customer verification for a service case

10 mins

Module Quiz

5 mins

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