Skip to main content

Module

Pega Customer Service overview

2 Topics

20 mins

Visible to all users
Beginner Pega Customer Service 8.6 Pega Customer Service 8.5 Pega Customer Service 8.4 English

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service agent and handle requests for a customer.

After completing this module, you should be able to:

Describe a typical customer service interaction
Conduct an interaction

Available in the following mission:

Pega Customer Service Foundation

We'd prefer it if you saw us at our best.

Pega Academy has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice