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Module

Pega Knowledge authoring

2 Topics

25 mins

 Visible to: All users
Beginner Pega Customer Service 8.7 Pega Knowledge 8.7 Pega Knowledge 8.8 English
Verify the version tags to ensure you are consuming the intended content or, complete the latest version.

This module provides an overview of the process of creating content. Learn how to create article drafts efficiently, add multimedia, reference other articles, and maximize content reuse with templates and snippets. Manage your content, edit articles without extra work, and archive or clone existing articles.

After completing this module, you should be able to:

Create draft content and provide content attributes as needed.
Add references to other articles.
Add images and videos to articles.
Modify existing help content.
Archive and clone existing content.

Available in the following mission:

Pega Knowledge v1

Topics

Creating content

15 mins

Managing content

5 mins

Module Quiz

5 mins

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