Module

Screen pops

2 Topics

15 mins

Visible to: All users

Intermediate

Pega Call '23

English

Learn how to use screen pops to provide a summary of information to agents when a call arrives.

After completing this module, you should be able to:

Define configuration options for screen pops

Customize a screen pop

Pega Call v5

Screen pops

5 mins

Configuring a screen pop

5 mins

Module Quiz

5 mins